Returns/Refunds

CHANGE OF MIND

Please choose your products carefully as we are unable to accept change of mind returns.

Please note that if you wish to exchange an item, all return postage and packing and re-delivery postage and packing costs must be paid by you. To help lower your exchange-return costs, we ask that you keep all packing and packaging materials for a few days. IMPORTANT: All exchange-returned items must be in a merchantable condition in it’s original packaging with all parts and components included and intact.

DAMAGED, FAULTY OR INCORRECTLY DESCRIBED ITEMS

If the products you receive are damaged or faulty, we will happily exchange the items or offer you a full refund. Please notify us immediately via our online contact form and provide your full name, order number and details of the fault.

IMPORTANT: To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection. Please take clear photos of the box, packaging and the items. This will help us get a better idea of how the damage has occurred. We also ask that you keep all packing and packaging materials for a few days to help lower return costs.

PROCESSING TIME

We will process replacements for damaged, faulty or incorrect items within 7 business days of receipt of returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.

REFUND METHOD

Refunds will only be made via the original method of payment used by you: credit card, debit card, PAYPAL or bank deposit. Please note that based on your financial institution, any credit to your account may take a few days to appear on your statement.

This store is undergoing changes. Please do not place any orders — no orders shall be fulfilled. Dismiss